Returns Window

You have 30 days from the date of delivery to initiate a return for most products.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Be in new, unused, and resalable condition

• Be in the original packaging

• Not be customized or personalized (customized products are final sale and cannot be returned)

Note: Some promotional kits or items may not be eligible for return due to their nature.

How to Initiate a Return

To initiate a return, please contact us at returns@getkravtic.com or via contact link with your order number and the reason for the return. We’ll provide you with a Return Authorization (RA) and the next steps.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (damaged or incorrect items).

• We recommend using a trackable shipping service for returns to ensure your items reach us safely.

Refunds, Exchanges, & Store Credit

Once we receive and inspect the returned items, we’ll process your return. You have the following options:

• Refund: We will issue a refund to the original payment method.

• Exchange: We can exchange your item for a different product (if available).

• Store Credit: If you prefer, we can issue store credit for the return amount to be used on future purchases.

Please note: Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Sale or clearance items

• Opened or used promotional products

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order. We’ll help you resolve the issue by sending a replacement or offering a refund