At Kravtic we pride ourselves on providing our customers with the best customer experience and service possible. If you wish to return a Kravtic item that is not a customized, personalized, or special ordered, you may return/replace your item to Kravtic within 30 days of the purchase date, subject to the Return Policy below:
- To return non-customized, personalized or special ordered item(s) for a refund, please enter the email address used to place your order and your Kravtic ID order or shipment number in the link below and click ‘Find My Order’. Select the item(s) you wish to return and follow the instructions to receive a refund.
- To request a replacement for an item from your original order because it is missing, wrong item or damaged, you will follow the replacement instructions. Requesting a replacement will initiate a replacement order that will include the same items as your original order.*** Please note, we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. If you wish to exchange your items for new or different items, please follow the return instructions indicated above and place a new order for the new items.
- If you are having trouble locating your order, please reach out to our Customer Service Team via chat or email at firstname.lastname@example.org
- Please include a copy of the invoice with your return to insure proper credit in a timely manner.
- All returns must be authorized by Kravitc in advance (our warehouse cannot accept returns without a valid return number).
- Customized, personalized or special orders of any kind are final sale items and not eligible for returns or exchanges.
- Kravtic cannot accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
- If returning defective merchandise please use a piece of tape with detailed description to indicate the location of the flaw.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.
If you have any questions or concerns, please reach out to our Customer Service Team at email@example.com and we will return correspondence within 24 hours, during normal business days.