You have 30 days from the date of delivery to initiate a return for most products.
To be eligible for a return, items must meet the following conditions:
Be in new, unused, and resalable condition
Be in the original packaging
Not be customized or personalized (customized products are final sale and cannot be returned)
Note: Some promotional kits or items may not be eligible for return due to their nature.
To initiate a return, please contact us at returns@getkravtic.com or via contact link with your order number and the reason for the return. We’ll provide you with a Return Authorization (RA) and the next steps.
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (damaged or incorrect items).
We recommend using a trackable shipping service for returns to ensure your items reach us safely.
Once we receive and inspect the returned items, we’ll process your return. You have the following options:
Refund: We will issue a refund to the original payment method.
Exchange: We can exchange your item for a different product (if available).
Store Credit: If you prefer, we can issue store credit for the return amount to be used on future purchases.
Please note: Shipping fees are non-refundable unless the return is due to an error on our part.
The following items are not eligible for return:
Customized or personalized products
Sale or clearance items
Opened or used promotional products
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order. We’ll help you resolve the issue by sending a replacement or offering a refund
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